Service Testimonials

Service Follow-up Survey - Jan J.

Customer Name:	Jan J.
Vehicle:	2003 Kia Sedona
Service Advisor	ROBYN RANDLE
Date Taken:	Jan 26 2012 11:17AM PST

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:
I've never had anything but a good experience. I have completed confidence in your competence and integrity.

Service Follow-up Survey - Jeffrey H.

Customer Name:	Jeffrey H.
Vehicle:	2003 Kia Sorento
Service Advisor:	ROBYN RANDLE
Date Taken:	5:36PM PST

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

Robin in the service department is the best ever. I find her very trustworthy and honest and I am extremely loyal to Kia because of the customer service she provides each time I take my car in.

Service Follow-up Survey - Elizabeth M.

Customer Name:	Elizabeth M.
Vehicle:	2012 Kia Sportage
Service Advisor:	ROBYN RANDLE
Date Taken:	Mar 6 2012 1:07 AM PST

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

This was the first time I have used the Kia Service as I just recently bought a 2012 Sportage (great car BTW) ~ everything was as smooth as it gets! Great job everybody :)

Service Follow-up Survey - William M.

Customer Name:	William M.
Vehicle:	2011 Kia Optima
Service Advisor:	ROBYN RANDLE
Date Taken:	Mar 6 2012 5:21 PM PST

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

I live over an hour and a half from your dealership. I do not mind the drive to have such a wonderful service experience. Many thanks to everyone at First Kia and specifically the service department.

Service Follow-up Survey - Ryan C.

Customer Name:	Ryan C.
Vehicle:	2011 Kia Forte
Service Advisor:	ROBYN RANDLE
Date Taken:	Mar 19 2012 11:24AM PDT

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

Everyone was extremely helpful. I was pleasantly surprised to find out that my first service was free since I bought my car at this dealer. The price otherwise would have been less pricey than expected. I also was grateful for the free car wash since I am so busy.

Service Follow-up Survey - James B.

Customer Name:	James B.
Vehicle:	2011 Kia Forte
Service Advisor:	ROBYN RANDLE
Date Taken:	Mar 8 2012 10:51AM PST

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	4

Comments:

Service Follow-up Survey - Bennie L.

Customer Name:	Bennie L.
Vehicle:	2004 GMC Sierra 1500
Service Advisor:	ROBYN RANDLE
Date Taken:	May 23 2012 10:11AM PDT

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

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Service Follow-up Survey - Fred R. III

Customer Name:	Fred R. III
Vehicle:	2012 Kia Soul
Service Advisor:	ROBYN RANDLE
Date Taken:	Jun 1 2012 10:04AM PDT

Responses:

How satisfied are you with your service experience?	4
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

It is very apparent that First Kia is trying hard to engender customer satisfaction. My family has recently purchased two cars from your dealership, and our decision was based as much on the quality of service as much as it was the product. Its nice to know that good service just doesnt end when the car is sold!

Service Follow-up Survey - William M.

Customer Name:	William M.
Vehicle:	2011 Kia Optima
Service Advisor:	ROBYN RANDLE
Date Taken:	Jul 13 2012 10:10AM PDT

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

Click here to listen to customer comments

Service Follow-up Survey - Don D.

Customer Name:	Don D.
Vehicle:	2007 Kia Sportage
Service Advisor:	ROBYN RANDLE
Date Taken:	Jul 24 2012 9:14PM PDT

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

Fantastic service as always! Five Stars! Robyn,Vince and Dave(parts) are the best! I live in the Santa Clarita Valley, and could go to Valencia Kia, NO WAY!!!! First Kia is the best and I am staying here!!! You guy's are the best there is. I am a very happy customer and when the time comes for a new KIA, I am buying from you! Thank you all very much. Don Deacon Canyon Country

Service Follow-up Survey - Jan J.

Customer Name:	Jan J.
Vehicle:	2003 Kia Sedona
Service Advisor:	ROBYN RANDLE
Date Taken:	Jul 27 2012 11:43 AM PDT

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

I would not buy any other car than Kia and this is specifically because of your service/parts dept. You could not have any people more personable or caring in this dept. I feel as if they take care of me and my car as if I am a family member or someone they really care about. I could not be more satisfied with the service I receive from your dealership. Thanks so much for showing me that people like this still exist in the society!

Customer Name:	Christine Stine
Vehicle:	2011 Kia Sorento
Service Advisor:	ROBYN RANDLE
Date Taken:	Oct 18 2012 10:18 AM PDT

Responses:

How satisfied are you with your service experience?	5
How likely is it that you would recommend the dealer to family or friends as a place to service their vehicle?	5
How likely is it that you would return to the dealer for future service?	5

Comments:

Click here to listen to customer comments

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Service Testimonials

Service Follow-up Survey - Jan J.

Service Follow-up Survey - Jeffrey H.

Service Follow-up Survey - Elizabeth M.

Service Follow-up Survey - William M.

Service Follow-up Survey - Ryan C.

Service Follow-up Survey - James B.

Service Follow-up Survey - Bennie L.

Service Follow-up Survey - Fred R. III

Service Follow-up Survey - William M.

Service Follow-up Survey - Don D.

Service Follow-up Survey - Jan J.