5-Star Review for Kia First I had the best experience ever at Kia First! A huge shoutout to Brian and Greg, the service manager, who both deserve 5 stars for their professionalism, kindness, and thoroughness. From the moment I arrived, they made sure my issue was handled right away. They went above and beyond to ensure all my necessary services were up to date and that anything covered by my warranty was taken care of—no unnecessary out-of-pocket costs for me. Their attention to detail and commitment to excellent protocol truly stood out. On top of that, they provided me with a brand-new 2025 Kia Sorento as a loaner, making the entire process seamless and stress-free. Their customer service was top-notch, and I couldn’t have asked for a better experience. Highly recommend Kia First, especially if you’re lucky enough to work with Brian and Greg!

Didn’t feel like you guys were trying to sale me a car. You showed me the cars you had and gave me the option to change my mind. Happy to be driving my new car! Thanks Kia, and Joe you are awsome! Look forward to connecting with you all soon at the 1st Kia a real Family.

I came in because our car had engine troubles. Brian Keelan was our service advisor for the process to have our engine replaced because of a recall. He was super helpful and very informative all throughout the process.

This may be a bit long but it's necessary. I have had a couple of questionable experiences in the past over petty issues. This is not one of them. My car had a rather serious issue that could've resulted in engine replacement. A bit of a nightmare for any car owner. When I first started calling around I was told that it would take a least 3 weeks to get my car in to even have it diagnosed. In steps Brian. From the minute he was on board everything went smooth. My car was in their care in less than 3 days and he was in CONSTANT contact with me giving me updates and keeping me very well informed the entire time it was there. I felt heard and taken care of. Repairs were done quickly with zero hassle. I just got my back today with all the proper repairs as well as my faith in this shop COMPLETELY restored. Thank you Brian. You are a prime example of what customer service should look like.

Best service

Joe Tarani was kind and helpful showing me the car I was interested in and answering my questions and Johnny Kia was great at working out the numbers and offering me a great deal.

I had such an amazing experience with the service department today. They took care of any issues I had and made sure I understood everything needing to be done. They went out of the way to make my little girls happy with coloring books qnd puzzles. They are all super kind and I definitely felt i could trust what they say.

Excellent customer service at check in!

Thank you Anthony cruzado for all your help

Brian was great! He patiently explained everything to me about the recall and the recommended maintenance for my vehicle. Thank you for a terrific experience.

Brian and his expert team at First Kia of Simi Valley go above and beyond to ensure your car is serviced at the highest level. Professional, knowledgeable and kind. Highly Recommend for all of your Kia needs!

Bathroom need repair

I bought a Kia Sorento hybrid from Cody Segal and was very pleased with the buying experience. He was very responsive through texts and calling. All of my questions were answered and the entire process was very smooth and efficient. If you want a great deal and great customer service, go see Cody at First Kia!

I was looking for a Kia Sorento with a specific trim and color so I called a few Kia’s to get a sense for which buying experience would be the most positive. First Kia in Simi was the third Kia I called and was thankfully connected with Cody. I have a very demanding job and a 1 year old so I wanted to spend the least amount of time looking for the perfect fit. Cody has a straightforward and transparent approach to car sales, not to mention, I enjoyed getting to know him throughout the process. I highly recommend asking for Cody if you want a positive and easy Kia buying experience. I was in and out of the dealership within two hours with my beautiful car.

A very quick shopping experience. Unlike other car dealers, they take pride in a fast experience.

Amazing team! Johnny, Noah and the owner Ed were amazing! Great business and solid deals

Let me begin by saying I researched Car and Driver, Consumer Reports and Edmund’s and Kia was at the top of the list. But I did do my due diligence and went to a total of 5 different dealerships and test drove over 7 different vehicles. And at one dealership not one person out of about 16 salesmen approached me. That was not the case at Kia of Simi Valley. I was welcomed by Joe as soon as I entered the lot the first time. He was friendly, helpful and not the typical heavy handed salesman. Then I returned another day to test drive a couple of cars and Cody opened the door and welcomed me with a sincere smile and desire to assist me. He was easy to talk to, answered all my questions and the entire process was low stress and low pressure. I felt he was looking out for my best interests which was very comforting. Plus Kia has the best bumper to bumper warranty coverage in town so I knew I was in good hands. Overall, this was probably the most positive experience I have ever had buying a car. From start to finish every hand that helped me was a wonderful representation for Kia. I may have walked into the showroom with a handful of unknown salesmen, but when I left, I felt like I had a pack of brothers looking out for me and wishing me well. I would happily recommend your dealership to family and friends. Thank you

Exceptional Service at First Kia Simi Valley – Thanks to Joe and Noah! I want to give a huge shoutout to Joe and Noah at First Kia Simi Valley for the outstanding service they provided to my sister. She had always dreamed of owning a Volvo XC40, and thanks to Joe and Noah, that dream has come true! From the moment we stepped into the dealership, Joe and Noah made us feel welcome and valued. They took the time to understand exactly what my sister was looking for and worked tirelessly to find the perfect Volvo XC40 for her. They went above and beyond to ensure she got an amazing deal, far exceeding our expectations. Their professionalism, attention to detail, and genuine care made the entire process smooth and enjoyable. My sister is over the moon with her new car, and we owe it all to the exceptional efforts of Joe and Noah. If you're looking for a dealership where the staff truly cares and goes the extra mile, I can't recommend First Kia Simi Valley enough. Thank you, Joe and Noah, for making this such a memorable and positive experience!

James in the parts dept was so helpful and patient in helping me with my parts needs. He's a great asset to this dealership.

Love love love my Kia! Just had my oil change, Sang always takes good care of me & My Sportage. 5 Stars!